Operations that run while you focus on business
Logicos takes ownership of your infrastructure with 24/7 monitoring, proactive patching, change management, and lifecycle planning — so your team never has to firefight.
Choose the level of operational coverage you need
From essential monitoring to full-spectrum managed operations with a dedicated engineer.
Essentials
Core monitoring and alerting for infrastructure that needs to stay online.
- 24/7 uptime monitoring
- Automated alerting and escalation
- Monthly health reports
- Email and ticket support
Professional
Proactive management with patching, change control, and priority support.
- Proactive OS and firmware patching
- Change management and rollback
- Quarterly architecture reviews
- Priority phone support with 1-hour SLA
Enterprise
Full operational ownership with a dedicated engineer and lifecycle planning.
- Dedicated operations engineer
- Capacity planning and scaling
- Compliance and audit support
- Custom SLA with guaranteed uptime
What managed services cover
Every aspect of day-to-day infrastructure operations, handled by our team.
24/7 Monitoring
Continuous uptime and performance monitoring across servers, network, and services with intelligent alerting and escalation.
Proactive patching
Scheduled OS, firmware, and application patches applied with rollback plans and change windows agreed in advance.
Change management
Structured change requests with impact assessment, approval workflows, and documented rollback procedures.
Backup and recovery
Automated backup verification, retention management, and tested disaster recovery procedures.
Lifecycle management
Hardware and software lifecycle tracking with end-of-life planning, capacity forecasts, and upgrade recommendations.
Reporting and reviews
Monthly operational reports, quarterly architecture reviews, and trend analysis for informed decision-making.
SLA guarantees
Every managed services engagement is backed by documented service level agreements tailored to your business requirements.
- Guaranteed uptime targets — up to 99.99% for enterprise
- Defined response and resolution times for every severity level
- Scheduled maintenance windows with advance notification
- Monthly SLA compliance reporting
- Financial credits for SLA breaches
Ready to hand off your IT operations?
Tell us about your infrastructure and we'll propose a managed services plan tailored to your needs.